Smt. Savitri's face is the very image of unimpressed. She looks from Charles to Ava as if to say Really? Your idea of help is a bright-eyed ferret? ... from England? (The last part may be a little hard to read.)

"Of course it's not personal." She may be staring at the latest arrivals here, but she's still speaking to Erik. If she's suppressing anything it's the inexplicable urge to get between the door and this Charles here. Responsibilities all over the place.

"My concern is the immediate safety of anyone who would open this door and the subsequent safety of the guests and staff of this Inn. Who are you that you can vouch for their lives?"