"Oh, no, of course. It's overwhelming as it is, being snatched up and dropped into that room, having to wait to be let out, no warning or anything. And then you have all these strangers coming at you. I don't blame you at all."

But that's Rachel for you, always being reassuring, always ready to help someone excuse whatever needs to be overlooked or smoothed over. It's a skill honed in a tumultuous home and carried over into adulthood, second nature.

"You're not still living at the inn, are you?"