"Oh, see, you do get it! I mean, that's what I've been working on, getting people to care--we've been making a lot of progress in Chicago, though of course for it to really work like it needs to it ought to be a bit more... widespread."

Someone who gets it! He really does! "It's just so difficult, because I know it's hard for people to take risks when they're struggling, and even harder when they're not..." She sighs. "I just wish I could get everyone to understand."