"They make it awfully easy, don't they? All kinds of services, and departments, and people to speak to." So it's a little ironic, sure, she clearly has opinions about bureaucracy, but she's also a little amused, too. When she turns, it's to fetch his tea, although she keeps talking as she moves. "It's quite a change, but I gather it's like this for everyone."

Then, side-eyeing the cup she's working on: "I should warn you, I have no idea if it's any good." Since she can't drink it... or anything else they sell here... or eat any of the food...