"It's a pleasure to meet you in person, Rachel. I think it might be best if we take a seat first," he says, gesturing towards the desk.

And once he is seated, "It's not really about where I'd like to begin. It's where you would."

He may be able to know the answers in a heartbeat, but talking can be a cathartic experience. That and it helps to establish a bond of trust a lot better.